HELLO and WELCOME to our web site’s terms and conditions. We have posted this document to be in compliance with numerous laws that regulate the presentation of information on the Internet. These terms and conditions address, among other things, the protection of intellectual property and copyrighted material, and the issue of who has access to information provided over the Internet. There is nothing on our web site that would be harmful to anyone; in fact, we think that if you read the materials on our site, subscribe to the ideas presented, and are able to implement them in your workplace, that the world would be a better place. If you have any questions about the use of materials on our web site, please read on; we hope that all of your questions will be answered. If, after reading, you have additional questions, please contact us.

If you are interested in helping to create great workplaces, then please visit the rest of our web site; we hope that the information presented will inspire you to take action.

Terms & Conditions:

The following terms and conditions shall govern the services to customers provided by GREAT PLACE TO WORK^® INSTITUTE, INC. ("GREAT PLACE") from this web site (the "Site"). GREAT PLACE's mission is: to describe the policies and processes of its management and consultancy research and to help companies become great workplaces.

By using this Site, you acknowledge that you understand these Terms and Conditions, and that you accept them and agree to be legally bound by them. You should not use this Site if you have any objections to any of these Terms and Conditions.

GREAT PLACE may revise these Terms and Conditions over time as new features are added to the Site or as Internet law and standards evolve. We will post those changes prominently but we do recommend that you read these Terms and Conditions each time you visit the Site. You agree to be bound by the specific terms and conditions posted on the Site.

1. Privacy
GREAT PLACE's policy is to respect and protect the privacy of our users. GREAT PLACE agrees to exercise reasonable precautions to maintain the confidentiality of information provided by you in connection with accessing this Site. GREAT PLACE does not collect personal information about individuals from this Site except when specifically and knowingly provided by such individuals and will not sell, rent or trade personal information about our users to any third party. Notwithstanding the foregoing, GREAT PLACE may disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) GREAT PLACE's rights or property; (2) when, after good faith research, we believe that the law requires it; (3) to GREAT PLACE's sales and marketing personnel and its suppliers, business partners, regional managers and/or sales representatives as necessary to provide service or information to you that you have requested; and (4) in situations involving threats to the physical safety of any person.

2. Links
This Site contains links to other sites and systems, including those maintained by Rackspace (www.rackspace.com) and Authorize.net (www.authorize.net). GREAT PLACE is NOT responsible for the privacy practices or the content on other web sites or systems. The linked sites may collect personal information from you when you enter their site. This collecting of information is not subject to GREAT PLACE's control. To ensure protection of your privacy, always review the privacy policies of the sites you visit when linking from this Site.

3. "Cookies"
You should be aware that non-personal information and data may be automatically collected on the Site through the use of "cookies." "Cookies" are small text files (no larger than 4k) stored as text on a computer hard drive. Web sites can use cookies to recognise repeat visitors, facilitate the visitor's ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. "Cookies" are not programs that come onto a visitor's system and damage files. The use of "cookies" is common in the Internet industry, and many major web sites use them to provide useful features to their customers. Generally, "cookies" work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of "cookies", there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. GREAT PLACE uses "cookie" technology but only to obtain non-personal information from online visitors in order to improve their online experience and facilitate their visit within the Site.

4. Security Statement
We manage our own secure servers which are hosted at a co-location facility (www.coloserve.com). The content of this Site and any data provided through this Site, including information such as your contact information that you may send via the e-mail information request form, are housed on these secure servers. For information about coloserve's Terms and Conditions please review in full the information that is posted on their web site (www.coloserve.com/privacy.html).

5. Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. We do not collect or maintain information at the Site from persons we know to be under age 13, and no part of our Site is designed to attract anyone under age 13. Please do not communicate with or contact us if you are under age 13.

6. How You Can Review or Correct Your Personal Information
You can contact GREAT PLACE at: info@greatplacetowork.com to ask if we are keeping personal information about you. If we do have personal information about you, we will provide you with a readable copy of such personal information at no charge. Factual errors in your personal information, including out-of-date information, can be corrected by sending us a request that credibly shows our error.

7.Opt-Out Procedures
You may always opt-out of receiving communications from us and/or from our receiving or maintaining your personal information (such as your name, address and/or other contact information if you make a purchase from GREAT PLACE). To remove any personal information from our database or to not receive future communications from GREAT PLACE, send an e-mail message to: info@greatplacetowork.com with the word "remove" in the subject line.

8. Payments to GREAT PLACE
All payments to GREAT PLACE, including for seminars, workshops, conferences and books ordered from this Site, shall be made by credit card or Electronic Check and are subject to the approval of the financial institution issuing the credit card or electronic check. Purchases are not binding on GREAT PLACE until such approval is received. GREAT PLACE shall not be liable in any way if any financial institution refuses to accept or honor your credit card for any reason.

Financial transactions related to your purchases from GREAT PLACE are handled by Authorize.net (www.authorize.net)

Each time you make a purchase you agree that GREAT PLACE is authorised to charge your designated account for the applicable rate or price published on the Site.

Please visit the web site of Authorize.net (www.authorize.net) to familiarise yourself with its terms and conditions and with its privacy policies.

9. Disclaimers and Limitation of Liabilities and Warranties
GREAT PLACE SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUES WHICH MAY RESULT FROM ORDERING A BOOK OR OTHER PRODUCT OR SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. GREAT PLACE MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY BOOK OR ANY OTHER PRODUCT OR SERVICE.

10. Intellectual Property - Limitation of Liability
GREAT PLACE respects the intellectual property of others, and we ask visitors to the Site to do the same. If you believe that your work has been used in a way that constitutes copyright infringement, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to GREAT PLACE's designated Copyright Agent:

(1) Identification of the copyrighted work(s) that you claim has been infringed;

(2) Identification of where the material that you claim to be infringing is located on the Site;

(3) A statement that you have a good faith belief that use of the disputed material is not authorised by the copyright owner, its agent, or the law;

(4) A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of an exclusive copyright that is allegedly infringed or are authorised to act on the copyright owner's behalf;

(5) Your address, telephone number, and email address; and

(6) Your physical or electronic signature.

GREAT PLACE's designated agent for notification of claims of copyright infringement on the Site is Amy Lyman who can be reached as follows:

Similarly, if you believe that any of your trademarks or service marks have been infringed, please notify GREAT PLACE's designated agent.

11. Copyright and Permissions
You may make single copies of material displayed on the Site for your own personal and noncommercial use, provided all copies include the copyright and other notices displayed with the materials on the Site.

You may not download, transmit, copy or otherwise make available any material from the Site, including any text or images, for public or commercial use, without GREAT PLACE's prior written permission: you also may not distribute, transmit, publicly display, publicly perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer or sell any material contained on the GREAT PLACE Site without our prior written permission.

None of the material contained on the Site (including all software, HTML code and other code) may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo-reproduction, recordation or otherwise), resold or redistributed without the prior written permission of GREAT PLACE.

Except as otherwise noted, all content of the GREAT PLACE Site is "Copyright^© 2005 GREAT PLACE TO WORK^® Institute, Inc." ALL RIGHTS RESERVED.

GREAT PLACE has adopted a policy of terminating services to users who willfully and/or repeatedly infringe.

For further information regarding permission to use material or data, please contact us. We can be reached by e-mail at: info@greatplacetowork.com

12. Trademarks
You agree not to display or otherwise use any of GREAT PLACE's trademarks, service marks or logos, including the marks and logos that are displayed on this Site, in any manner without our prior written permission.

13. Applicable Laws and Jurisdictional Issues
This Site shall be governed by the laws of the State of California without giving effect to any conflicts of laws or choice of laws principles. You consent to the jurisdiction of the federal and state courts presiding in the State of California and you agree to accept service of process by mail. You hereby waive any and all jurisdictional and venue defenses that might otherwise be available.

14. Headings
The headings of each of these Terms & Conditions are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Terms and Conditions.

15. No Assignment
You may not assign your rights or obligations under this Agreement without the prior written consent of GREAT PLACE.

16. Invalidity of Provisions
In the event that any portion of these Terms and Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention and the remainder of the provisions shall remain in full force and effect.

17. No Waiver
GREAT PLACE's failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.

18. Complete Understanding
These Terms and Conditions constitute the entire understanding between GREAT PLACE and you with respect to ordering products from the Site.

BY USING THE SITE YOU SIGNIFY YOUR ASSENT TO THESE TERMS AND CONDITIONS AND ANY SUBSEQUENT MODIFICATIONS. AS A CONDITION OF YOUR USE OF THE SITE, YOU WARRANT THAT YOU WILL NOT USE THE SITE FOR ANY PURPOSE THAT IS UNLAWFUL.

For more information about GREAT PLACE or any of its books or authors or if you have any questions about our Terms & Conditions, please contact us:

e-mail: info@greatplacetowork.com

We'll be happy to answer your questions or hear your concerns.

Last Updated: September 1, 2005